Terms and Agreements
Delivery and Pickup
Reservation Length: All regular prices are for an 4 hour rental term, all rentals over 4 hours will be charged according to the number of hours rented. Earliest deliveries start from 6am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 4 hours after the desired pickup time. It is required to have at least a 3-4-hour window for delivery and pickup times so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 10pm. If the event goes late into the night it is recommended to choose the overnight rental option (additional fee depending on product rented), which we will than pickup the following morning between 7am - 12pm.
Delivery: Delivery is free for all deliveries in Lexington, Ky or Nicholasville, Ky. Delivery rates outside of our local area are based on mileage. Delivery rates cover our two trips down and back to your location for setup and then pickup. Delivery times should be 1-3 hours before the start of your event, however, deliveries will be made between 7am and your reservation time (this is necessary in order to meet all customers' requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery for the rental. If the customer is not present and another person directs the setup, Air-Time will not be held responsible. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick up time. Deliveries for overnight orders are required to be scheduled for delivery no earlier than 12pm since it will be picked up the next morning.
Pickup: Pickup's will begin from your requested time and not before unless advised by the customer. Pickups can range up to 4 hours after on peak days (since drivers have more than one order ending at the same time, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted. We ask all residential customers to be flexible with setup and takedown times to ensure public events are removed in a timely fashion. Overnight pickups are done the next morning between 7am - 12pm.
Setup: Inflatables can be setup on grass, concrete, asphalt or hardwood. Sharp objects such as tree branches above pr on the ground can damage the inflatable. Please have all items clear as well as pet droppings from your desired setup location. Cleaning fees apply for units to be set up on sand after permission from AT management, customer MUST notify AT during reservation. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Air-Time discovers there is not enough space for setup, over head power lines, sharp objects in the yard, pet droppings etc. then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup locations should be a maximum of 5 degrees and should always be noted when the order is taken. The inflatables are extremely heavy and we want the safest most direct route. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5-11 feet wide for the following: If you are a school please have janitors remove the center dividers to any double doors used for setup prior to arrival.
Deluxe Dunk Tank: Requires 6.5 feet wide pathway to setup location and can NOT go up any steps/stairs/incline/decline (The Basic Backyard Foldable Dunk Tank can go through 3 foot pathway).
All Mechanical Bull/Surf Rides: Requires 6.5 feet wide pathway to setup location and can NOT go up any steps/stairs/incline/decline.
Euro Bungee Trampoline: Requires 10 feet wide pathway to setup location and can NOT go up any steps/stairs/incline/decline.
24ft Rock Climbing Wall: Requires 13 feet wide pathway to setup location and can NOT go up any steps/stairs/incline/decline/curbs.
Stairs: Customer must inform Air-Time of any stairs/steps/hills present to the area of setup. Maximum of 15 stairs/steps allowed for Bounce Houses, 10 stairs/steps for larger inflatables, and absolutely no stairs/steps allowed for products mentioned above int he Special Circumstances Rides section. If steps surpass maximum allowed there will either be a additional fee applied or reservation will be cancelled and a 100% cancellation fee will be applied and full balance will be due.
Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.
Tables and Chairs: Delivery of the tables, chairs or non inflatable items are not included in the cost of renting the items. Unless rented with an inflatable, an additional $25.00 local delivery fee will be attached to any order consisting of these items alone. Delivery of these items are only "curbside delivery". The items will be dropped off at the renter's address, but not set up. Setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables and chairs should be folded and stacked as they were dropped off.
Customer must make sure setup site is ready, (i.e. lawn sticks, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied and full price for the rental will be required.
We cannot dolly our equipment long distances please have short, direct paths to the setup location.
Please do not mow right before your event as the grass clippings get inside of the unit and attached to your guests clothing. Making it a messy play area as well.
Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact Kentucky 811 by dialing 8-1-1.
All customers are required to show a valid identification (drivers license, state issued ID, or passport) upon delivery time along with their credit card if form of payment is with credit card.
Deposit: A deposit of 25% is required when placing an order through our website or with mailed in contract and payment.
Credit Card: All major credit cards are accepted. To pay the balance by credit card customer must pay before or during event delivery time. Our drivers carry mobile card readers with them to take payments on the go. Online credit card transactions subject to convenience fee.
Check: All payments using checks must be made the time of delivery. Air-Time does charge a $50 fee for any returned checks.
Cash: The preferred method of payment is C.O.D. (Cash on Delivery). Customer can decide to pay COD without placing any deposit (a credit card number will be required to be placed on file). Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
Collections: Any balance that is unpaid after 30 days of the event date will be sent to collections or local county attorney. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.
If a customer decides to cancel their reservation, they must do so 21 days before their reservation date to avoid cancellation fees. If the customer cancels their order 48 hours (1-2 days) of their reservation date, a cancellation fee of 50% of the remaining rental total will be applied if the event is not rescheduled. If the customer cancels the order the day of the rental, they will be charged the entire rental balance, customers do have the option to reschedule the event within the same calendar year as the original order or use the deposit towards a separately scheduled event.
If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system (859-351-5921) about cancelling their reservation or sending an email to firstname.lastname@example.org regarding the cancellation.
RAIN POLICY: Customer deposits are non-refundable due to bad weather the day of the event. We do offer rain checks in the event of bad weather and can be rescheduled up to 2 times within the same calendar year. You must let us know 1 day prior to your event what the new event date is for rescheduling
If customer decides to go ahead with the order even although the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, Air-Time reserves the right to cancel the order, due to safety concerns, with NO refund provided.
During rain/inclement weather, it is unsafe for anyone to play inside the inflatables during rain showers, therefore we do cancel orders during extreme rainy/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain. You may towel dry the inflatable after rain and continue play once dry again.
It is the customer's responsibility to contact Air-Time to cancel their order or to reschedule. If customer decides to cancel order once Air-Time driver has already arrived at their location, Air-Time reserves the right to charge customer in full.
Note: Customer must be present at the park at least 1-2 hours before the time of delivery.
Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order.
Insurance: Air-Time has full liability insurance and delivers to all parks that allow inflatables and has FCPS qualified staffing.
Electricity: A 5000 watt generator or stronger, is required for all inflatables going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact Air-Time to make sure you reserve the correct amount of generators. If customer opts to have their own generator, and not rent one from us, than powering the generator and ride will be entirely customer's responsibility and AT will not be held liable if generator does not work or does not provide adequate power. We advise all customers to rent a generator from Air-Time so we can make sure there will be sufficient power and no issues.
Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required, something that parks don't provide for their guests. Some parks may have water source. In that case please have key to said source of water.
NOTE: Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a Generator will be required. If event cannot be completed due to insufficient power then full payment is still required.
Electrical Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for Air-Time equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
Extension Cords: Please be ready to have the location of the inflatable within 100ft of the outlet of use. The extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.
Generators: Generators rented through Air-Time typically last up to 4-6 hours with the gas provided, additional hours will require additional gas provided by the customer. Generators typically can power two inflatable blower fans. Air-Time will let you know how many generators you would need for the items selected in your rental.
When reserving online a quote can be submitted 24 hrs a day. We encourage you to place your quote so we can check for current promotions, etc. and follow up with a phone call afterward if needed. Or if you know what you want you can complete your reservation by clicking the Reserve Equipment tab. The order will not be confirmed unless customer goes through the online process with a signed contract and/or a deposit for 25% is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental. Once the contract is signed the customer agrees to pay the deposit amount.
NOTE: Customers placing orders within 24 hours of the delivery time MUST call Air-Time Inflatables 859-351-5921 to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Air-Time Inflatables within the last 24 hours. It is advised to rent over the phone at 859-351-5921 for last minute orders.
Release of Liability
Renter agrees to hold FULL responsibility in ensuring safe operation of Air-Time equipment, to follow any safety rules posted on Product(s) and/or verbally given, and to supervise the Product(s) rented and any and all participants. Renter understands and acknowledges that any activity in connection to Product(s) brings both known and unanticipated risks that could result in property damage, physical or emotional injury, paralysis, death or other damage or injury to participants. Those risks include but are not limited to falling, slipping, crashing and colliding. Renter understands such risks cannot be eliminated without jeopardizing the essential qualities of the activity. Renter agrees to release, forever discharge and hold harmless Air-Time Inc., including its officers, employees, subcontractors and/or agents from any injury, damages or claims that result from Renter negligence including any injuries, claims or damages asserted by Renters guests, invitees or third parties. Renter agrees to report any damage, injury or claim to Air-Time Inc. within five (5) days of the reservation date; failure to do so will result in negligence from Renter and release of any liability or responsibility from Air-Time. Further, Renter agrees not to hold Air-Time, including its officers, employees, subcontractors and/or agents liable or accountable for any costs arising out of or in connection to attorney's fees and/or claims brought up in court involving the use of any Product(s). Renter shall indemnify and hold harmless Air-Time, its employees, executives and agents from and against any and all damages, liabilities, claims, costs, expenses, attorney's fees, etc. incurred by Renter directly or indirectly, in connection with the rental of Product(s) due to negligence of Air-Time Inc.
The parties agree to mediate any dispute or claim arising between them out of this Agreement, or any resulting transaction, before resorting to arbitration. Mediation can be commenced by one party demanding it of the other. Mediation fees, if any, shall be divided equally among the parties. If any party commences an action without first attempting to resolve the matter through mediation, or refuses to mediate within 30 days after a request has been made, then that party shall not be entitled to recover attorney's fees, even if they would otherwise be available to that party in any such action. Any controversy or claim remaining unresolved after mediation shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any party filing a complaint in a court of law which is ruled to be properly venued in arbitration may, at the discretion of the arbitrator, owe the other party for any attorneys fees incurred for moving it properly to arbitration.
Supervision of Inflatables
Customer is responsible for supervising the safety and conduct of all participants using AIR-TIME products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in/on units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.
Air-Time does provide staffing for larger events. Attendants will come out and supervise the safety of participants using the inflatable products. However, the responsibility of making children follow attendants guidelines is the adults or parents responsibility. Each staff person is $20 per hour with a $80 minimum.